No support and program does not deliver

  • crown777

    (@crown777)


    12 years, 8 months ago

    I was told there was a bug and they wanted my WP login. I sent my WP login days ago and no response since. No support, bug still there and no response. Promises a lot but delivers nothing.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Soflyy

    (@soflyy)

    12 years, 8 months ago

    We apologize for the trouble.

    If you didn’t get a receipt e-mail from our ticket system, it means we didn’t receive your ticket.

    Please re-submit your login details to support@soflyy.com, and also send them to my e-mail address at louis@soflyy.com to ensure we receive them.

    Louis

    DanielB86

    (@danielb86)

    12 years, 7 months ago

    We also still didn’t receive a response on our ticket: #32037

    We can’t use the normal wordpress login screen. It gives the error: empty password field.

    Plugin Author Soflyy

    (@soflyy)

    12 years, 7 months ago

    We received your ticket and have responded to you twice, but for some reason you can’t receive our replies.

    Here’s our reply again:

    ————-
    There’s a problem with the “Semisecure Login” plugin. Remove it and WP All Import will work.
    ————-

    In the future if you need to contact us I recommend e-mailing from an alternative e-mail address.

    No additional support will be provided in this thread.

    Louis

Viewing 3 replies - 1 through 3 (of 3 total)

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