No response from server!

  • Resolved lynze

    (@lynze)


    3 years, 11 months ago

    Hi!
    A few days ago I migrated from one VPS to another by backing up MySQL and all the files. Now everything works fine except updating the definitions. I get the message “No response from server!”. The plugin is registered.
    Do I need to uninstall it in some way and reinstall it? I have tried (deleting the plugin), but I get the same result.
    Thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Eli

    (@scheeeli)

    3 years, 11 months ago

    Maybe there is some CSP or another security measure on the new server that is blocking the update script. Can you check the Console tab in your browser’s Inspector to see if there are any JavaScript errors?

    If the answer is not found there then can you check the error_log files on your server to see if there are any PHP errors that might explain the cause of this issue?

    Please let me know what you find.

    Thread Starter lynze

    (@lynze)

    3 years, 11 months ago

    Hi!
    I have this error with the Console error’s tab (jquery-migrate.min.js:2:713):

    Refused to load https://updates.gotmls.net/d78cc1b7c11a1687d3bb63ab1630372c/definitions.js?div=Definition_Updates&def[wp_login]=D4OAB&def[whitelist]=FA8Hd&def[timthumb]=H1QJE&def[potential]=H2S8m&def[db_scan]=KA77M&def[firewall]=L62Bs&def[htaccess]=L673M&def[known]=L7E4g&def[you]=5f3f522d872465fe7c0a45e24bbf853e&ver=4.20.96&wp=5.9.3&GOTMLS_mt=48e44876077326c1c2b4acaa7e1f10ef&d=%68%74%74%70%73%3A%2F%2F%77%77%77%2E%6C%79%6E%7A%65%2E%6E%65%74 because it does not appear in the script-src directive of the Content Security Policy.

    I hope you find it helpful.
    Thanks!!

    Plugin Author Eli

    (@scheeeli)

    3 years, 11 months ago

    Yes, this confirms that this issue is caused by a restrictive CSP in your server’s configuration. Your CSP (Content Security Policy) does not allow loading external scripts from updates.gotmls.net so you are unable to get the definition updates that way.

    You can either change the CSP on your server to allow this script (ask your hosting provider how to do this if you are not sure).

    Thread Starter lynze

    (@lynze)

    3 years, 11 months ago

    Hi!
    Yes! This is the problem. I have resolved it with my supplier.
    Thanks!!

Viewing 4 replies - 1 through 4 (of 4 total)

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