No longer receiving alerts

  • Resolved Jenni

    (@cbimi)


    7 years ago

    Hi,

    We have a premium license, but I am not the account holder for that account, so unable to login to put a ticket.

    About a week ago, we stopped receiving email alerts when plugins were needed to be updated or when users logged into our site.

    I’ve checked the settings and they all checked, email addresses are correct. I did uncheck/recheck those options, still not receiving the email alerts.

    Is there something else I need to check or do you have a solution to this issue?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • wfdave

    (@wfdave)

    7 years ago

    Hi @cbimi,

    Can I have you check if the cronjobs are enabled on your site?

    You can do this by going into Wordfence -> Tools -> Diagnostics -> Cron Jobs, you will want to find wordfence_email_activity_report and wordfence_daily_cron to make sure they exist.

    Can you also run an email test by going to Other Tests -> Send a test activity report email -> your_email_address?

    Dave

    Thread Starter Jenni

    (@cbimi)

    7 years ago

    Hi Dave,

    Thank you for the quick response!

    I see other Cron jobs scheduled, but nothing that states wordfence_email_activity_report and/or wordfence_daily_cron.

    I ran the email test, but did not receive them. I even checked Junk, Clutter, and Quarantine folders. Since I didn’t receive the emails, but per WordPress it thinks the emails were sent successfully, is this an issue with our server not sending emails?

    wfdave

    (@wfdave)

    6 years, 11 months ago

    Hi again,

    Sorry for the long reply, for some reason it said the last reply on this thread was me and not another user.

    If you used the diagnostics to send an email, but didn’t receive one, then it is likely due to an issue with the server sending emails and not with Wordfence.

    You’ll want to contact your host or check your server’s SMTP settings.

    Dave

Viewing 3 replies - 1 through 3 (of 3 total)

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