No lists at all

  • Resolved mattJHC

    (@mattjhc)


    7 years, 7 months ago

    Hello! First of all, great plugin. I’ve been using it successfully for a while now. I’ve never encountered this issue, though, where Easy Forms is telling me there are no lists in my MailChimp account. I know the API is valid and active, and I know there is a list in the account. Can you offer any insight into why the list wouldn’t show up in your plugin? I can’t create a form without it. Thanks again!
    Matt Jones
    mattjones74@gmail.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    7 years, 7 months ago

    Hi Matt,

    Did this issue occur on a website that was previously working? Did you login one day and find that you can no longer access your MailChimp data? Or is this the first time this website tried to connect to MailChimp and nothing is being found?

    If the connection was previously working, then my bet is that your server’s IP address was flagged and blocked by MailChimp for malicious activity. This happens to people from time to time because they’re on shared hosting environments where other websites can (at times) have the same IP address.

    One way to test this theory is to try your API key on a different website if you have access to one. Or you can try contacting MailChimp or your server.

    Let me know if that sounds likely.

    Thank you,
    Kevin.

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    7 years, 7 months ago

    Hi @mattjhc,

    Just checking in.

    Let us know if you still need help with this issue.

    Thank you!
    -Tracy

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    7 years, 7 months ago

    Hello @mattjhc,

    We haven’t heard back from you in awhile so I am going to close out this ticket.

    If you need more help, please reopen it and we will be happy to help you.

    Thank you!
    -Tracy

Viewing 3 replies - 1 through 3 (of 3 total)

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