Hello @sustronck.
Do have any API access restriction plug-ins enabled on your website?
I’m having this problem also, have looked and I don’t believe anything is blocking it?
FYI I have just tried to implement this on our site, so it’s not like it has just stopped?
@sustonck, it looks like there is an issue with your site configuration, it does not provides correct CORS response while accessed with HTTP (non-secure), and it works fine if you use HTTPS (secure):
https://www.misterfranklin.be/aibot
See the screenshot below:
https://imgur.com/a/uabLGXd
Please check HTTPS or/and CORS configuration of your WordPress site.
@tomhillocc, could you, please, give more details on how to reproduce the issue?
I have also lost my bot this afternoon! Only plug-in I have is Watson. Have tested all day, but now it is gone.
Hi Intela,
I have set the skills up and the assistant, the API key and link work, the chat box is also displaying on our website, however it doesn’t welcome you (unlike the preview) and it also doesn’t respond to any of the trigger phrases (e.g. Where are you based?)
Hope this helps,
ok thank you, I think it’s fixed now for me
@sustronck, you are welcome
@tomhillocc, is your site available on the Internet, could you, please, give us a link to it. If you don’t want to share it publicly, you can mail it to us: help@intela.io
Hello,
Today my bot is back! Do you have any idea what could be behind that my bot was disappeared totally yesterday even the chat button ie nothing was seen. I would like to avoid same thing during the demo!
Hello @ma75u.
In case the issue come back, you can try to do some basic diagnostic.
1. Check your browser Web Console for JavaScript errors.
2. Check your browser Network Monitor for unfulfilled requests (HTTP 4xx, 5xx).
Such information could help identify the issue cause.
@intelahelp Hi, I’ve popped you an email! Reference 10929140
Thank you, @tomhillocc. It’s already replied.
Hi,
And when the afternoon comes my bot is gone again! Can’t see chat box neither chat button, just empty page again.
Below is what I have in my issues page in WordPress if it is related? Anyone who could help this issue?
[
{
“error”: “Classification Error: Protocol error”,
“code”: 500
},
{
“error”: “Classification Error: Protocol error”,
“code”: 500
},
“WP_Error::__set_state(array(\n ‘errors’ => \n array (\n ‘http_request_failed’ => \n array (\n 0 => ‘cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received’,\n ),\n ),\n ‘error_data’ => \n array (\n ),\n))”
]
Hello @ma75u.
According to logs you’ve provided the issue cause could be one of:
1. Network connection failure (between the webserver where your site is hosted and Watson Assistant Service endpoint).
2. Internal service malfunction.
In the first case you can try narrow the problem down by trace-routing network from your webserver to Watson Assistant endpoint IP.
For example, if you have such endpoint URL (Assistant URL): https://gateway.watsonplatform.net/conversation/api/v2/assistants/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/sessions, you can trace it like this (on Linux):
tracepath gateway.watsonplatform.net
If network connection is not an issue, than you probably should contact IBM Watson Assistant support.
