@osalepito – There is a great deal of articles for help with NextGEN Pro on that page … but you should also consider using your member’s area to contact our Support team directly for any questions or concerns with NextGEN Pro.
Thanks!
– Cais.
but you should also consider using your member’s area to contact our Support team directly for any questions or concerns with NextGEN Pro.
I sent them a question BEFORE I started this post but NO response. Do you have an email to the support team? I am a NextGEN PRO Member and this support issue is a big concern
@osalepito – This link is where you need to go (its under the login menu item): http://www.nextgen-gallery.com/support/
It will provide a form that starts the process and we will email you back … there are currently no unanswered emails in our support queue (as of this response).
– Cais.
Is it possible to submit a support request from a localhost machine.
From my PC I get the following error;
- The website field is required
- The hosting provider field is required
@osalepito – The form allows you to note those items as appropriate to the site you are reporting about … as its a “local” site it could be more difficult to troubleshoot so please include as much details about the environment and the problem as possible.
Thanks!
– Cais.
