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  • Resolved lrkosko

    (@lrkosko)


    3 weeks, 1 day ago

    Hi! Love this plugin, but I seem to be having a cache issue, the plugin is not updating the posts. I have added this to the cache exclude ‘https://cdn.trustindex.io/loader-feed.js‘. I cleared the cache after but it’s still showing older posts. I then deactivated my cache plugin, and it still just shows older posts. Any ideas on how to fix this? Thanks so much!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Akos from Trustindex

    (@akosti)

    3 weeks ago

    Hi @lrkosko ,

    Thank you for your kind words about the plugin, and for reaching out!

    Could you please double-check that you are using the latest version of the plugin? It would also be good to verify that your Facebook access token has not expired. If it has expired, please reconnect the Facebook feed to refresh the token.

    If the issue still persists after that, we recommend recreating the plugin, which you can do under the Advanced tab of the plugin settings.

    If you continue to experience the problem after these steps, please let us know and we’ll be happy to assist further.

    Best regards,
    Trustindex Customer Support

    Thread Starter lrkosko

    (@lrkosko)

    3 weeks ago

    Hi! I’m so sorry, I did everything you listed, including deleting the plugin and re-installing it, and it is still showing the latest post as being March 6th. Each time I connect to facebook, it displays the same thing with none of the recent posts. I’ve cleared all caches, etc. Any ideas? Thanks for all your help!

    * Update. Random thought. We are using Cloudflare and have it under ‘attack mode’ right now to keep bots away. Could this be the issue? But then that doesn’t make sense because no matter how many times I connect to FB and pull in content from our business page, it still brings up the latest post as March 6th.

    Plugin Support Akos from Trustindex

    (@akosti)

    2 weeks, 6 days ago

    Hi @lrkosko ,

    Thank you for your cooperation, I am sorry to hear you are still experiencing this issue.

    Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further. Insert it into Pastebin, and send us the URL please: https://pastebin.com/

    https://snipboard.io/BbziPU.jpg
    https://snipboard.io/qX3sQu.jpg

    You can send it to us via email, our address is support@trustindex.io
    Please add “Widgets for Social Post Feed issue” to the subject.

    Thank you in advance!

    Best regards,
    Trustindex Customer Support

    Thread Starter lrkosko

    (@lrkosko)

    5 days, 15 hours ago

    Just letting you know I got it working! I believe there was a conflict with some code from another social plugin that was deactivated. I deleted that other plugin fully and it works now! Thanks!

    Just curious – what is the cache time for showing posts? Is there a way to alter that?

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    2 days, 1 hour ago

    Hi @lrkosko!

    Thank you for the update—we’re glad to hear everything is working well.

    Please note that reviews and the widget are updated automatically on a daily basis within the plugin.

    To ensure you’re seeing the most up-to-date version, we recommend checking the widget in an incognito/private browsing window or clearing your cache and cookies.

    If there’s anything else we can assist you with, feel free to let us know.

    Best regards,
    Trustindex Support Team

Viewing 5 replies - 1 through 5 (of 5 total)

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