Dear Jamie,
Thank you for contacting us and for providing information.
We sincerely apologize for the delayed response. We have been experiencing a higher than usual volume of tickets.
As we cannot recreate the issue, it is more than likely an issue that can be resolved by ensuring that your Elementor is up-to-date.
In order to provide you with a proper solution and as a first essential troubleshooting step, please make sure that your website is using the latest versions of Elementor (3.1.1)
If the issue persists, please let us know and also provide us with screenshots of the issue, and a link to the affected page.
I apologize for any inconvenience and I will be looking forward to hearing back from you.
Kind Regards,
Gil