Memory fatal error in admin

  • Resolved matthic

    (@matthic)


    9 years, 8 months ago

    Hi,

    I am getting this error on some orders in the admin panel :

    Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 8590073856 bytes) in /home/cookiesb/public_html/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-order-item-meta.php on line 2

    This only happen on some orders and not all.

    Here is my system status :

    ### WordPress Environment ###

Home URL: https://www.cookiesbymatt.com
Site URL: https://www.cookiesbymatt.com
WC Version: 2.6.2
Log Directory Writable: ✔
WP Version: 4.5.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: fr_FR

### Server Environment ###

Server Info: Apache/2.2.24 (Unix) mod_hive/5.0 mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 mod_fastcgi/2.4.6 mod_fcgid/2.3.6
PHP Version: 7.0.8
PHP Post Max Size: 32 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.30.0
OpenSSL/1.0.2h

SUHOSIN Installed: –
Max Upload Size: 24 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.2
:
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Active Plugins (14) ###

Breadcrumb NavXT: par John Havlik – 5.4.0
Contact Form 7: par Takayuki Miyoshi – 4.4.2
Force Regenerate Thumbnails: par Pedro Elsner – 2.0.5
SG CachePress: par SiteGround – 2.3.8
Swift Framework: par Swift Ideas – 2.4.0
WooCommerce Checkout Field Editor: par WooThemes – 1.4.10
Follow-Up Emails: par 75nineteen Media LLC – 4.4.14
WooCommerce Stripe Gateway: par Automattic – 3.0.2
WooCommerce Points and Rewards: par WooThemes – 1.5.13
WooCommerce: par WooThemes – 2.6.2
WooThemes Helper: par WooThemes – 1.6.2
WP-Mail-SMTP: par Callum Macdonald – 0.9.5
Clef: par Clef – 2.5.5
YITH WooCommerce Wishlist: par YITHEMES – 2.0.16

### Settings ###

Force SSL: ✔
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Base Boutique: #7 - /boutique/
Panier: #8 - /panier/
Commande: #9 - /commande/
Mon Compte: #10 - /mon-compte/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Atelier Child Theme
Version: 1.0
Author URL: http://www.swiftideas.com
Child Theme: ✔
Parent Theme Name: Atelier
Parent Theme Version: 2.1.60
Parent Theme Author URL: http://www.swiftideas.com
WooCommerce Support: ✔

### Templates ###

Overrides: atelier/woocommerce/archive-product.php
atelier/woocommerce/cart/cart-totals.php
atelier/woocommerce/cart/cart.php
atelier/woocommerce/checkout/form-checkout.php
atelier/woocommerce/checkout/thankyou.php
atelier/woocommerce/content-product.php
atelier/woocommerce/content-product_cat.php
atelier/woocommerce/content-single-product.php
atelier/woocommerce/global/quantity-input.php
atelier/woocommerce/loop/add-to-cart.php
atelier/woocommerce/loop/loop-end.php
atelier/woocommerce/loop/loop-start.php
atelier/woocommerce/loop/pagination.php
atelier/woocommerce/loop/result-count.php
atelier/woocommerce/myaccount/form-login.php
atelier/woocommerce/single-product/add-to-cart/external.php
atelier/woocommerce/single-product/add-to-cart/grouped.php
atelier/woocommerce/single-product/add-to-cart/simple.php
atelier/woocommerce/single-product/add-to-cart/variable.php
atelier/woocommerce/single-product/product-image.php
atelier/woocommerce/single-product/product-thumbnails.php
atelier/woocommerce/single-product/related.php
atelier/woocommerce/single-product/review.php
atelier/woocommerce/single-product/tabs/additional-information.php
atelier/woocommerce/single-product/tabs/description.php
atelier/woocommerce/single-product/tabs/tabs.php
atelier/woocommerce/single-product/up-sells.php
atelier/woocommerce/single-product-reviews.php
atelier/woocommerce/single-product.php

    Any idea how to solve the problem?

    Thanks
    Matt

    https://wordpress.org/plugins/woocommerce/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    9 years, 8 months ago

    How many items are in this order?

    Have you switched themes/turned off other plugins to reveal a leak?

    Your memory limit is 1gb so I wound’t expect to see this issue.

    Thread Starter matthic

    (@matthic)

    9 years, 8 months ago

    Hi Mike,

    Only one article. But today, I have a different thing when I try to access the order. See attached : error
    I don’t get the memory error anymore but I still don’t get all the order information.

    I’ll disable the plugin on the staging site and let you know.
    In the meantime does the screenshot help in figuring out the problem?

    Thanks!
    Matt

    Plugin Contributor Mike Jolley

    (@mikejolley)

    9 years, 8 months ago

    Hmm I’d definitely look at your plugins. Something is outputting content where it should not.

    Thread Starter matthic

    (@matthic)

    9 years, 8 months ago

    Ok I’ll try this.

    Now when I access the order I get the “original” memory error. See the screenshot here: Memory error

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    9 years, 8 months ago

    Yea, this is likely coming from your theme or another plugin.

    Try temporarily switching back to the WordPress Twenty Sixteen Theme, or Storefront, and disable all plugins except for WooCommerce. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Thread Starter matthic

    (@matthic)

    9 years, 8 months ago

    Hi Mike and Caleb,

    Thanks for your answers!
    On the staging site everything works fine. The only difference is caching is disabled on the staging site. I use SiteGround as a host and the Super Cacher plugin.
    I guess this causes problems with the order…

    I’ll report this to SiteGround but do you have any idea how I should explain this to them?

    Thanks again!
    Matt

    Thread Starter matthic

    (@matthic)

    9 years, 8 months ago

    I talked to SiteGround and they are going to look into this.

    In the meantime I found a solution. I changed SG Cache Press settings and added the following to the exclude section : /wp-admin/

    I solved the problem and now the order displays correctly in the admin panel.

    If someone else has the problem you can learn how to exclude pages here : Exclude URLs SiteGround

    Thanks for your help!
    Matt

Viewing 7 replies - 1 through 7 (of 7 total)

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