Media and visual tab functionality lost

  • Resolved fwbconnection

    (@fwbconnection)


    10 years ago

    Hello,

    I have followed the steps outlined in the documents (deactivated all plugins, switched to the twenty sixteen theme, and a new install of wordpress). The issue I am experiencing is 1) not being able to select the “visual” tab in the page editor and 2) not being able to upload media via the page editor icon.

    I have switched to three browsers and this has not fixed the issue.

    The website is ahoskiechristianschool.org. Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years ago

    Check your browser’s console screen. In Chrome, Press F12. A new toolbar appears. Click on the “Console” tab of the new toolbar. Then go to the dashboard page with the issue. Does anything occur in the console?

    Thread Starter fwbconnection

    (@fwbconnection)

    10 years ago

    Yes:

    load-scripts.php:3 Uncaught ReferenceError: jQuery is not defined
    load-scripts.php:5 Uncaught TypeError: Cannot read property ‘get’ of undefined

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years ago

    I know you’ve already done this, but can you try again with all of your plugins deactivated and the Twenty Sixteen theme active? Try see if the errors persist

    Thread Starter fwbconnection

    (@fwbconnection)

    10 years ago

    It does. When I go to the themes page I get this error in the console screen:
    load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.4.2:3 Uncaught ReferenceError: jQuery is not defined

    When I went back to test if I am experiencing the same issues, these errors were present:

    load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.4.2:3 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.4.2:3
    load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,heartbeat,autosave,wp-ajax-response,jquery…:5 Uncaught TypeError: Cannot read property ‘get’ of undefinedq @ load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,heartbeat,autosave,wp-ajax-response,jquery…:5o @ load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,heartbeat,autosave,wp-ajax-response,jquery…:5j @ Uk8tu3zE:2k.fireWith @ Uk8tu3zE:2m.extend.ready @ Uk8tu3zE:2J @ Uk8tu3zE:2
    load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,heartbeat,autosave,wp-ajax-response,jquery…:753 Uncaught TypeError: Cannot read property ‘hasClass’ of undefined

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years ago

    Do you have FTP access?

    Thread Starter fwbconnection

    (@fwbconnection)

    10 years ago

    Yes

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years ago

    Could you edit your wp-config.php file and add this code on a new line (in between <?php and ?>):

    define('CONCATENATE_SCRIPTS', false);

    Does the issue persist?

    Thread Starter fwbconnection

    (@fwbconnection)

    10 years ago

    I added the code and the site seems to be working properly. I can now switch back to visual and use the media upload button!

    I did switch the theme back to the one we had originally and it does give an error on the page edit screen. It is looking for …/wp-admin/Array 404 (Not Found). I’m not sure if that is an issue or not. At least the site is back to functional!! Thank you.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years ago

    Weird error, is this a commercial theme?

    Thread Starter fwbconnection

    (@fwbconnection)

    10 years ago

    Yes- purchased thru cyberchimps (Ifeature pro 5).

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years ago

    They should be able to get to the bottom of that. I’ve not seen that error before.

Viewing 11 replies - 1 through 11 (of 11 total)

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