Thanks Greg. Two questions:
1) Is that a “Google Maps Javascript API Key”?
2) Have you tried by removing the HTTP referrer domain?
Let me know.
Thread Starter
Greg
(@gadietrich)
1. I believe so. This is what it says is enabled with that API: http://d.pr/i/T6Cd
2) Yes, I tried removing the domain completely.
Thread Starter
Greg
(@gadietrich)
I believe this is an issue with the API Key since I cannot duplicate this problem at all, and new API keys that I create work as expected. So here’s a couple tips:
1) I just updated our Docs on creating a Maps API key. Please review that in detail:
https://wordimpress.com/documentation/maps-builder-pro/creating-maps-api-key/
2) Definitely (for now) only use our settings for the Maps API key, not the Divi settings
3) You might want to create new credentials based on our docs that only uses the default APIs and the “Google Maps Javascript API” and NOT the Static one.
4) If you do ALL of that and it’s still not working, please disable all other plugins. If it appears correctly at that time, re-active each plugin one by one until you have the problem again. Then let me know which plugin caused the conflict. We have a workaround script for plugin conflicts like that.
Let me know how that goes. Thanks!
Thread Starter
Greg
(@gadietrich)
Thanks for your attention to this Matt, if we get this thing resolved you’ll certainly have a new pro customer in me!
So, I did as you suggested above, step by step and had no success. Once I disabled plugins and it still didn’t work I flipped over to the 2016 theme and the map does show up under the 2016 theme…so looks like a compatibility issue with the theme. So what do you think?
Screenshot: http://d.pr/i/1612q
We collaborate with the Divi folks a bit. I’ll see if I can duplicate that problem and get back to you with a work around. Just let me know a couple details:
1) What version of Divi are you on?
2) How are you using our plugin, with the shortcode throughout the site? Or using our single map pages? Or a widget?
Thanks!
Thread Starter
Greg
(@gadietrich)
Thanks again for the help.
1) I believe it is the latest, it is 2.7.8.
2) I am using the shortcode inside of text module. I also tried the shortcode inside of a the code module as well.
This is the single map page: https://christiandiscipleshipintl.org/google_maps/global-growth-points/, still with same result.
I just tested with the latest version of Divi (2.7.8) and had no troubles adding the Maps Builder shortcode into a Text widget and it displaying exactly as expected on the front-end.
So, here’s a summary of our progress so far:
1) You’ve reviewed your API key several times, and you are implementing it only within the Maps Builder settings, not anywhere else.
2) You’ve noticed that it still doesn’t work with all other plugins disabled
3) You’ve noticed that it DOES work with Twenty Sixteen, but not with your theme
4) I verified that it works as expected with the latest version of Divi.
You mentioned that you have a custom child theme. Try switching to Divi instead of your child theme. If it works as expected at that point, then it’s definitely your child theme. I often go line-by-line through the functions.php file and comment out actions or functions to test that.
Let me know how that goes.
Thread Starter
Greg
(@gadietrich)
Hey Matt…thanks for the summary and update here.
So your summary is right on. I activated just Divi, which is version 2.7.8 and tried my page and it still doesn’t show. Weird right?
So I flipped back over to Twentysixteen and it does show up…to me this means the API is good.
So I also installed a fresh install of Divi…and that didn’t help either. If you feel like it helpful to login I can send you some credentials.
Greg,
We try to avoid logging in to users sites if we can avoid it. We’re about to re-start some serious development on this plugin. I’d love to dig into your issue a bit more and maybe send you a beta of the new fixes. Please reach out to us via our contact form here and let’s see what we can do:
https://wordimpress.com/contact
Thanks!
FYI: There seems to be a conflict with the “WP Canvas – Shortcodes” plugin now.
Thread Starter
Greg
(@gadietrich)
OK, so Wordimpress sent me the following fix. This fix seems specific to Divi. You can track the fix at https://github.com/WordImpress/Google-Maps-Builder/issues/206.
Hey Matt,
I read through your above comments and tested all the options. I found out the
“RT-Theme 19 | Extensions Plugin” is showing a conflict with your plugin.
Hi @itsphetty can you be more specific about the conflict? What happens exactly when they are both activated? Can I access that plugin somewhere publicly to test the problem?
Hi Matt,
The maps displays as expected in single map pages as well as with the shortcode inside a text block, so long as “RT Extension Plugin” is not activated.
When they are both activated,the map disappears from the page altogether and sometimes I also get a 404 Page not found error. Ive tested them several times.
“RT Extension Plugin” is used to display Four custom post types (portfolio, products, team and testimonials) in my site, and is shipped with the RT Theme 19.
— WordPress Configuration
Version: 4.6.1
Active Theme: RT-Theme 19 1.9.4.1
RT-Theme 19 | Extensions Plugin: 1.9.4.1
