• Resolved raffi007

    (@raffi007)


    Hello

    We are having a major problem with the latest update

    we have not changed anything in our feed settings, our feed has 4652 products and the xml file szie is 9mb

    after the latest update, the plugin is not generating all the products

    the feed went down to 542 products and the file size went down to 750kb

    we are using the pro version

    please reply urgently

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hi @raffi007

    According to the forum guideline, we are not supposed to discuss any issue related that is not related to the free version. Please open a support ticket here explaining the issue. Our technical support team will get back to you shortly.

    Best regards,

    I am using the FREE version and have found in the last 24 hours that every product is now failing in Google Merchant Centre – I have made no changes to the feed or to the products.
    The main issue seems to be “Too few column delimiters”. All delimiters in the feed seem to be TAB, and in the CTXfeed editor, the delimiter dropdown contains no values.

    If you can suggest how to resolve this it would be greatly appreciated.

    Thread Starter raffi007

    (@raffi007)

    Definitely something went wrong in the last update

    Thread Starter raffi007

    (@raffi007)

    Where can we find the previous CTX Feed Pro plugin file so i can revert to the old version

    Thread Starter raffi007

    (@raffi007)

    I think i found out the problem by comparing the old xml & the new xml files

    After the latest update, a setting in the Feed had changed

    the google attribute MPN which has as attribute SKU was suddenly showing

    Google attribute SELECT ATTRIBUTE (So MPN was not selected) and the value was SKU

    So the latest update changed the feed setting and deselected MPN and this is why the feed was not generating all the products.

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @raffi007
    Please, reach us from here so we can provide you with the previous version of CTX Pro.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘MAJOR Problem with latest update’ is closed to new replies.