Lost phone and Security Codes

  • Resolved enterst

    (@enterst)


    6 years, 1 month ago

    Hello,

    I m having a serious issue. I have lost my phone and lost the security codes. I m not able to login to admin panel. Please help me solve my problem? How can solve this problem.

    The page I need help with: [log in to see the link]

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  • Thread Starter enterst

    (@enterst)

    6 years, 1 month ago

    Problem has been solved. I have deleted the plugin folder.

    WFGerroald

    (@wfgerald)

    6 years, 1 month ago

    Hey @enterst,

    The quickest way back into the site will be to rename the Wordfence plugin directory to something like wordfence.bak via sFTP or your hosting control panel. If you’re not sure how to do this your host can help you with it. Once you’re back in the site you can rename it back to reactivate it. Then you can reconfigure Two-Factor.

    Please let us know if anything else comes up.

    Thanks,

    Gerroald

    • This reply was modified 6 years, 1 month ago by WFGerroald.
Viewing 2 replies - 1 through 2 (of 2 total)

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