Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Videe.TV

    (@videetv)

    Hello!

    The issue looks very uncommon. We are not able to reproduce it as there is no such file in the plugin you provided the link to http://harrytng.ipage.com/wp-admin//austinvietradiowidgets.php
    Could you please specify the following so we could understand the possible reason:
    1. The operation system you are using;
    2. The version of the WordPress;
    3. Are you trying to add the Videe.TV widget from Appearance -> Widgets menu?
    If no, please specify the steps you are doing this.
    4. Are you using a custom theme?

    Thank you.

    [ Signature moderated ]

    Thread Starter harrytng

    (@harrytng)

    Hi Julia,
    1. I am using window 7 professional
    2. WordPress 4.4.2
    3. Yes, I use widget on the sidebar
    4. I use custom theme Santri.

    Thanks

    Plugin Author Videe.TV

    (@videetv)

    Hi Harry,

    Thanks for sending us all the details. I have forwarded them to our technical team, so that they can take a look at the issue.

    In the meantime I went ahead and started a sample blog for tests with your theme that is running on the same WordPress version 4.4.2. Everything looks fine so far.

    Is there a chance that you can send us a screenshot to pubsupport@vertamedia.com for better understanding of the issue?

    Looking forward to hear from you.

    [ Signature moderated ]

    Thread Starter harrytng

    (@harrytng)

    Dear Mich,
    Any progress on this. Thanks.

    Harry

    Plugin Author Videe.TV

    (@videetv)

    Hi Harry,

    I have sent a reply directly to your email on Wed, Apr 6. I just want to make sure you recieve my messages. Could you confirm, please?

    As for the issue I’m trying to understand what happens when you click ‘Log In’ depicted on the first image you sent? Do you get ‘Page not found’ error (image #3) after this?

    Looking forward to hear from you.

    [ Signature moderated ]

    Plugin Author Videe.TV

    (@videetv)

    Harry, did you manage to connect your admin zone with Videe.TV account? Let me know if that worked, please.

Viewing 6 replies - 1 through 6 (of 6 total)

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