• franciscapinheiro

    (@franciscapinheiro)


    Hello,

    I created a list for each of the languages I have available on my website so I can communicate properly with my clients.

    On the form I used the list selection widget so visitors can choose their language/list.

    I tested the options English, Portuguese, Spanish and French and realized that:

    • if I select the list “Portuguese” the user is added to the Portuguese list and the Spanish as well
    • if I select the list “Spanish” the user is added to the Spanish list and the French as well
    • if I select the list “Portuguese” the user is added to the Portuguese list and the Spanish as well
    • French was the only option that turned out correct

    Can you please help?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there,

    Thanks for reaching out!

    That’s odd! Can you send us screenshots of your forms’ settings so we can review your configuration? Please also send a screenshot of the MailPoet > Lists page.

    I’m looking forward to hearing from you!

    Thread Starter franciscapinheiro

    (@franciscapinheiro)

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hey @franciscapinheiro ,

    Thanks for sending the screenshots. I reviewed them, and I see this is where the issue is: https://d.pr/i/DDbG6v

    The same form adds the subscriber to several lists. To add a subscriber to one list only, you will need to create one form for each list such as:

    Portuguese form –> Adds to Portuguese list

    Spanish form –> Adds to Spanish list

    And so on…

    Can you make this adjustment and confirm the you achieve the expected result? Thanks!

    Thread Starter franciscapinheiro

    (@franciscapinheiro)

    Hi Gui!

    In order to have different forms for different lists I’d to be able to set that form according with the language selected on the website, and I can’t do that.

    I used the option List Selection so the user could choose their own list. I followed the steps you have on your website https://kb.mailpoet.com/article/297-create-a-subscription-form-with-our-editor#settings and it automatically added each list to the option “This form adds the subscribers to these lists”.

    Did I do something wrong? I want them to be able to choose their own list.

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hey there!

    I’m not sure if I understand what you mean here:

    In order to have different forms for different lists I’d to be able to set that form according with the language selected on the website, and I can’t do that.

    Here are the detailed steps you’d need to perform:

    1. Create a list for each of your languages;

    2. Create a form for each of your languages. Each form should be tied to its respective language list;

    3. Add each form to your websites, so they show in their respective language; or use the List Selection block as you are currently doing.

    4. In your site’s In MailPoet’s Settings > Sign-up Confirmation, update the content of the email to be in all languages;

    5. Send newsletters or emails in a language to the corresponding list.

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    When reviewing the steps above, which one you can’t do? And why?

    Thread Starter franciscapinheiro

    (@franciscapinheiro)

    Hi Gui,

    My translation plugin does not allow me to display different forms based on the selected language — it only translates the original content.

    I managed to resolve the previous issue by removing all lists from the section “This form adds subscribers to”.

    However, I am now facing an issue with the CAPTCHA. When I change the website language, the CAPTCHA image appears broken in all languages except the original one.

    Plugin Support Kel C. a11n

    (@kellymetal)

    Hi there @franciscapinheiro,

    I’m glad to hear you were able to resolve the previous issue by changing the form settings!

    Regarding the Captcha issue you reported, would you mind sending over the URL to a page on your site with your sign-up form so we can see what you are referring to regarding the captcha image being broken? Please note that MailPoet doesn’t officially support compatibility with any multi-lingual plugins, however we can take a look to see what might be causing the issue.

Viewing 8 replies - 1 through 8 (of 8 total)

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