That sounds unusual. There may be something else on the site that is interfering with Jetpack and causing the problem.
The best way to find out if something is interfering is to test for a theme or plugin conflict. You can do that by following these steps:
- Temporarily deactivate all plugins except Jetpack and WooCommerce, and clear your browser’s cache.
- Then, try adding something to your cart again. If the cart works correctly, then you know another plugin is conflicting here.
- You can reactivate plugins one by one, checking the cart after each one to discover which plugin is causing the problem.
If deactivating plugins doesn’t help, it may be your theme.
- Temporarily activate a default WordPress theme like Twenty Twenty-One.
- Then, try adding something to your cart again. If the cart works correctly, then you know it’s a problem with the theme. You can contact whoever makes the theme for help resolving the issue it’s causing.
You can also see these theme troubleshooting steps in detail in our Troubleshooting manually guide.
Let us know how that goes!
Hello @damia123
Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!
