• Resolved alexshvchnko

    (@alexshvchnko)


    Cannot view individual Donor profiles on the new view.
    When I switch to the Legacy View, everything works fine.

    Here is the error it throws once I click to view a Donor:

    Cannot read properties of undefined (reading 'node').

    Any help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    Hello @alexshvchnko ,

    Glad you reached out, happy to help! What you describe is usually due to a plugin conflict. Most of the time we have workaround for known conflicts.

    To verify this, can you send us your system info please? Also, can you send us your system info please? To do this, navigate to GiveWP > Tools > System Info (tab), click the button to Get System Report and copy/paste ALL of the text in your reply to us here.  This is a (silent) screen video showing you were to find this information in your WordPress admin: https://www.loom.com/share/28139090d53c4fb5a26ea11dd04d0227

    Once received, if we locate a known plugin that is causing a conflict, we’ll reply with the available workarounds to resolve the issue.

    Thread Starter alexshvchnko

    (@alexshvchnko)

    Here you go:

    ### WordPress Environment ###

    Home URL: https://www.respitecareatlanta.org
    Site URL: https://www.respitecareatlanta.org
    WP Version: 6.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Home (#2)
    Page for Posts: All Donations (#19)
    Table Prefix Length: wp_my_
    Table Prefix Length: 6
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded

    ### Server Environment ###

    Hosting Provider: DBH: 127.0.0.1:3306, SRV: www.respitecareatlanta.org
    TLS Connection: Connection uses TLS 1.3
    TLS Connection: Probably Okay
    Server Info: nginx/1.26.1
    PHP Version: 8.1.33
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    PHP Max Upload Size: 128 MB
    cURL Version: 7.81.0, OpenSSL/3.0.2
    SUHOSIN Installed: –
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### GiveWP Configuration ###

    GiveWP Version: 4.8.0
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ✔ wp_my_give_donors✔ wp_my_give_donormeta✔ wp_my_give_comments✔ wp_my_give_commentmeta✔ wp_my_give_sessions✔ wp_my_give_formmeta✔ wp_my_give_sequential_ordering✔ wp_my_give_donationmeta✔ wp_my_give_revenue✔ wp_my_give_migrations✔ wp_my_give_log
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt❌Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration❌User Registration Information❌Donation Note✔Email access
    Upgraded From: 4.7.1
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://www.respitecareatlanta.org/donation-success/
    Failure Page: https://www.respitecareatlanta.org/donation-failed/
    Donation History Page: https://www.respitecareatlanta.org/donor-dashboard/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: Square Gateway, PayPal Standard
    Default Payment Gateway: Square Gateway
    PayPal IPN Notifications: IPN received for #10141 ( 12179164RY186924C ) on 12/03/2023 at 13:27. Status VERIFIED
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A
    Platform Fee Amount: 0%
    Square Token Renewal Date: 2025-09-10 14:49:54

    ### Active GiveWP Add-ons ###

    Give - Fee Recovery: ✔ Licensed – by GiveWP – 2.3.6
    Give - Square: Free addon – by GiveWP – 2.0.2

    ### Other Active Plugins ###

    Classic Editor: by WordPress Contributors – 1.6.7
    Contact Form 7: by Takayuki Miyoshi – 6.1.1
    Defender Pro: by WPMU DEV – 5.5.1
    Duplicator: by Duplicator – 1.5.13.2
    Essential Grid: by ThemePunch – 3.0.17.1
    Export & Import WPBakery Page Builder: by Tomiup – 1.0.2
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.8.0
    Hummingbird Pro: by WPMU DEV – 3.16.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.10.7
    Simple Custom CSS and JS: by SilkyPress.com – 3.51
    Slider Revolution: by ThemePunch – 6.6.11
    Smush Pro: by WPMU DEV – 3.21.1
    The Events Calendar: by The Events Calendar – 6.15.3
    ThemeREX Updater: by ThemeREX – 2.0.0
    ThemeREX Utilities: by ThemeREX – 3.3.6
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
    WPCode Lite: by WPCode – 2.3.0
    WP File Manager: by mndpsingh287 – 8.0.2
    WPMU DEV Dashboard: by WPMU DEV – 4.11.29
    Yoast SEO: by Team Yoast – 25.9

    ### Inactive Plugins ###


    ### Active MU Plugins ###

    Hosting: by – 1.0

    ### Theme ###

    Name: Charity Is Hope Child
    Version: 1.0
    Author URL: http://themerex.net/
    Child Theme: Yes
    Parent Theme Name: Charity Is Hope
    Parent Theme Version: 2.2.6
    Parent Theme Author URL: https://themerex.net/
    Plugin Support Ginger Coolidge

    (@gscoolidge)

    Hello @alexshvchnko ,

    Thanks for the system info!

    That error is from a plugin conflict with the MonsterInsights plugin. The workaround is to click on Advanced Settings, and enable HideAdmin Bar Reports as seen below.

    NOTE: This only applies if you have already connected the MonsterInsights plugin to your Google account.

    If, however, the plugin is not connected to your Google account, and you do not plan to use it, then deactivating it is the only workaround.

    We have a public bug report here that you review for more details on what is causing the conflict overall:

    https://givewp.featureos.app/p/givewp-4-0-conflicts-with-monsterinsights-google-analytics-dashboard-for-wordpress

    I hope this helps to clarify things! Please let us know if you have further questions 🙂

    Thread Starter alexshvchnko

    (@alexshvchnko)

    This helped indeed! Thank you!!!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Issues with the New View’ is closed to new replies.