Hello @maggievannoopster ,
Thanks for reaching out to us.
This forum is meant for Duplicator Lite users. If you need help related to Duplicator Pro, please contact the premium support through this form https://duplicator.com/my-account/support/ and we will do our best to help you.
Thanks!
You replied with a cut and paste that isn’t relevant to the issue raised. So here’s the issue again. No AI responses, please.
Heads up – the latest version of this plugin will no longer connect with OneDrive or Google Drive. This can be replicated by using a fresh WP install and Duplicator Pro.
Rolling back to previous version resolves the issue.
Clearly some coding error?
Dear @maggievannoopster ,
Thank you for getting back to me. Please accept my apologies if my previous reply was irrelevant or misleading; I will do my best to help you resolve this.
I understand that your primary concern is that Duplicator Pro is no longer connecting with OneDrive or Google Drive, and you are able to reproduce this issue on a fresh WordPress installation with Duplicator Pro.
The team and I have already investigated this, and we are able to transfer backups to OneDrive and Google Drive without issues on our end. However, this does not mean the issue does not exist. We recognize that servers have diverse structures and configurations, which can lead to unique issues and edge cases. We take these factors into account, actively listen to our customers, and strive to resolve such issues in a timely manner.
While I am deeply committed to helping you with your issue, providing direct support in this forum is not possible, as it is exclusively for Duplicator Lite users.
I kindly ask you to create a dedicated support ticket through our support page. Once we receive your request, we will thoroughly investigate the issue and do our utmost to assist you.
If the issue is a misconfiguration, we will guide you to the correct settings. If it is a bug, we will resolve it without delay.
We strive to ensure you have a smooth experience with Duplicator Pro, and we are looking forward to receiving your request through the support page.
Best regards,
Mohammed.
