Issues with datafeed being empty for facebook

  • Resolved vipsouq

    (@vipsouq)


    5 years, 7 months ago

    1. Some content_ids sent from pixel fires by this pixel do not match any catalog associated to the pixel, This could be because your catalogs aren’t up to date, or because the item IDs in your catalogs don’t match the content_ids in your pixel

    2. Your data feed file can’t be empty:
    Add products to your data feed file and then upload it again. Uploading an empty file will delete all products in your feed. If you want to do this, please delete the feed that they were uploaded from.

Viewing 2 replies - 1 through 2 (of 2 total)
  • tamarazuk

    (@tamarazuk)

    5 years, 7 months ago

    Hi @vipsouq,

    Thanks for writing to us about our plugin! I apologize for the delay in getting back to you. I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. 🙂

    It looks like you are seeing these error messages in your Facebook Business Manager account. Is that right?

    Also, would you please share a link to your website so I can take a closer look and ensure the pixel is working as needed?

    Thanks,
    Tamara 🙂

    tamarazuk

    (@tamarazuk)

    5 years, 7 months ago

    Hey @vipsouq,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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