invoice number missing

Resolved marco_manga
(@marco_manga)

11 years ago

Hello Ewout!
For a new web project I am using your useful plugin in addition to woocommerce + woocommerce subscriptions (http://www.woothemes.com/products/woocommerce-subscriptions/)
Everything is working fine, the system status of your plugin is ok.
the only issue is that the invoice number is missing in the invoice for a subscription product, but is present in the invoice for a simple product.
could you please provide me a support, if possible?without the invoice number the site cannot go live, and i would like to avoid to use another plugin.. 🙁
Many thanks in advance!!

https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Contributor Ewout
(@pomegranate)

11 years ago

Hello Marco,
The invoice number is only created when an invoice is created! Check out this thread:
https://wordpress.org/support/topic/no-pdf-invoice-attaches-to-woo-subscription-order-renewal-via-paypal?replies=3

Let me know if you have any other questions!

Ewout

Thread Starter marco_manga
(@marco_manga)

11 years ago

Thanks for the feedback!!
Yes, the invoices are created and sent to me (the site admin), because I am testing the ecommerce engine by purchasing some test products (with paypal sandbox).but when I open the invoice for a single product I can find the invoice number; I cannot find it in the invoice for a new subscription product.this is the problem..I can show you the PDF files if you need.

PS: the thread that you sent me is very interesting, because I have also to test the renewal billing process 🙂

thx in advance

Plugin Contributor Ewout
(@pomegranate)

11 years ago

Hmm, that is very strange – yes, please forward an email with subscription pdf invoice to me!

Ewout

Thread Starter marco_manga
(@marco_manga)

11 years ago

ok !!
where I can find your email?

Plugin Contributor Ewout
(@pomegranate)

11 years ago

Sorry, forgot that 🙂 support@wpovernight.com

Thread Starter marco_manga
(@marco_manga)

11 years ago

no prob, found it in the meantime :)))
I’m sending you the email!

Thread Starter marco_manga
(@marco_manga)

11 years ago

sent!

Plugin Contributor Ewout
(@pomegranate)

11 years ago

It turns out this problem was related to the third partyItalian Add-On. If an order is set to receipt instead of invoice, the invoice number gets deleted. Otherwise, an invoice number will always be assigned.

Ewout

Viewing 8 replies - 1 through 8 (of 8 total)

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