Internal Server Error when installing multisites

  • RedChili

    (@redchili)


    8 years, 12 months ago

    Hi!

    I’ve been running WP sites for a number of years, but now I’m trying to run a multisite installation, and I’ve run into some problems.

    I installed WP 4.7.3 and all the networking options. I chose to run the multisites as subdomains, i.e. site1.mydomain.com. But when I was going to create the subdomains with my host, I discovered that a site called site1.mydomain.com actually redirects on their servers to mydomain.com/site1/.

    I uploaded a simple index.html file into the mydomain.com/site1/ directory, so I know that site1.mydomain.com works.

    But when I’m trying to reach the control panel for site1, I get an error message saying: “Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at myname@mydomain.com to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log.”

    I have tried to search for answers all over this forum, and in other places on the Internet, but I haven’t found anything that helps me. And I suspect that the reason is that the server installation is actually a redirect from a subdomain to a subdirectory.

    Can anybody offer any help?

Viewing 7 replies - 1 through 7 (of 7 total)
  • jkhongusc

    (@jkhongusc)

    8 years, 12 months ago

    The problem is your subdomain configuration with your hosting provider. The standard subdomain configuration creates subdirectories for each site. For WP multisite you dont want that. You want every subdomain to use the WP main directory.

    Thread Starter RedChili

    (@redchili)

    8 years, 12 months ago

    Thanks, that’s what I suspected. Is there any way I can solve it?

    jkhongusc

    (@jkhongusc)

    8 years, 12 months ago

    How did you setup your domain? cpanel? Your host must have an interface where you can change the DocumentRoot. It needs to match the DocumentRoot of your main WP site.

    Thread Starter RedChili

    (@redchili)

    8 years, 12 months ago

    Unfortunately, my host doesn’t have cpanel. It’s a rather simplistic interface. I only created the subdomains in a simple redirect form: site1.mydomain.com redirects to http://www.mydomain.com/site1/.

    There is an advanced panel for DNS redirects, but it’s a bit too complicated for me. I can specify RR-records and TTL. The only thing I’ve been able to do there is to make a *.mydomain.com redirect to http://www.mydomain.com.

    jkhongusc

    (@jkhongusc)

    8 years, 12 months ago

    > Unfortunately, my host doesn’t have cpanel. It’s a rather simplistic interface

    Is that the only function you can do with subdomains? That wont work with multisite.

    If your main site resolves to IP address of 1.1.1.1, your subdomain should resolve to that same address.

    Thread Starter RedChili

    (@redchili)

    8 years, 12 months ago

    The subdomains resolve to the same IP4 address as the main domain.

    Thread Starter RedChili

    (@redchili)

    8 years, 11 months ago

    Deleted.

    • This reply was modified 8 years, 11 months ago by RedChili.
Viewing 7 replies - 1 through 7 (of 7 total)

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