Internal Server Error

  • Resolved shawn2021

    (@shawn2021)


    5 years, 1 month ago

    I have recently got this issue on my website, so everything is fine on the home page but when I switch to other pages I get this error”
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    so I tried to conflict test with my theme and plugins but the error still persists, even I tried to remove this plugin but when I re-installed and activated it is as the same as before!
    Is there any solution?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    5 years, 1 month ago

    Hello there,

    Thank you for letting us know about your problem!

    The 500 error (or sometimes a white page or “The site is experiencing technical difficulties.”) is a very general server error.

    One of the first web search results says that “The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site’s server but the server could not be more specific on what the exact problem is.”​​

    To debug this further, please follow these steps:
    ​​
    1. Ask your host to identify this specific error and/or for the PHP error log.
    2. Try and increase your WordPress memory limit: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
    3. set WP_DEBUG to true in wp_config.php file: https://codex.wordpress.org/WP_DEBUG and try again. See if you get any errors.
    4. The conflict test.

    If there’s anything else, please let us know!

    Best regards,

    Thread Starter shawn2021

    (@shawn2021)

    5 years, 1 month ago

    So I tried all the 3 steps you mentioned above with my host company, but that problem still exists!

    Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    5 years, 1 month ago

    Hello there,

    The next recommended step is the conflict test (ideally in a staging environment):

    ​​*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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