1) are you on a self hosted account?
2) is your user an ADMIN?
Only admin’s can change the theme.
Moderator
t-p
(@t-p)
If the above info does not help, please contact the Woo theme directly.
These forums are for free themes available in the WordPress theme directory at wordpress.org/themes/. So please contact the developer/vendor directly for support with your question. You’ll be more likely to find a good answer from them, for they have the access to its code. Forum volunteers are not given access to commercial products, so they would not know why your /custom/commercial theme or plugin is not working properly. The developers/vendors are responsible for supporting their custom/commercial product. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
Have you tried to upload the theme on your server ? (wp content > themes) ?
Thanks everybody – I got sorted – really appreciate the insights 🙂
