infected or contain malicious code

  • markstern

    (@markstern)


    2 years, 6 months ago

    HI there

    Thanks in advance. We have a WP site that has been hacked, it appears.

    Is there a fix within WP for this type of issue??

    We have a list of malicious files that need to be fixed.

    Can someone help?

    Thanks in advance.
    Mark

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator threadi

    (@threadi)

    2 years, 6 months ago

    To find and remove potentially dangerous files, there are various security plugins. E.g. WordFence: https://wordpress.org/plugins/wordfence/

    Also read this article:

    FAQ My site was hacked

    In such cases, I would recommend directly using a backup and not trying to remove the infection first. Otherwise, this could become an eternal battle.

    I would also recommend this article:

    Hardening WordPress

    Thread Starter markstern

    (@markstern)

    2 years, 6 months ago

    Thank you so much, threadi.

    The problem is now I can’t even login to that wp account. The whole site is unavailable.

    Moderator threadi

    (@threadi)

    2 years, 6 months ago

    If it really is a hack, then it sounds like the attacker has locked you out. You can try to regain access by changing the password of your account directly in the database. How to do this is described here: https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin

    Alternatively, you can also delete all files and the database via hosting (e.g. via FTP) and then use a backup of the project to set it up again.

    Thread Starter markstern

    (@markstern)

    2 years, 6 months ago

    hi threadi

    thanks again. I’m thinking about doing just that. I was thinking of deleting all the files on the server and then use a backup of it. Are you sure that would work because I don’t want to bring the infected files onto my hard drive?

    thanks again

    Moderator threadi

    (@threadi)

    2 years, 6 months ago

    You need an infection-free backup, of course. If you are unsure of this, use a staging system to check the backup. If your hoster offers you enough space for this, it is not necessary to upload any backup or file to your local computer.

Viewing 5 replies - 1 through 5 (of 5 total)

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