Image not showing question… again

  • Resolved gladiatusphilip019

    (@gladiatusphilip019)


    10 years, 3 months ago

    Hi webrotate 360
    I have a quick question I guess you must have been asked a dozen of times before. Anyways here it goes.
    After I installed your plugin and embedded the provided code I only get three loading bars.

    Here is the website i have tried to embed the 360 viewer on: [Link redacted] (go to the 360 help me tab)

    Here is the code I have entered in wordpress:
    [wr360embed name=”newproject2″ width=”632px” height=”450px” config=”/wordpress/wp-content/plugins/webrotate-360-product-viewer/360_assets/newproject2/[Link redacted]“]

    I have uploaded all the files from my hosting provider to google docs here:
    [Link redacted]

    Screenshots
    Webrotate 360 settings
    [Link redacted]

    Unoeuro hosting (newproject2)
    [Link redacted]

    Files in newproject2 (yes also .xml
    [Link redacted]

    I really hope you can help me

    [Link redacted]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author webrotate360

    (@webrotate360)

    10 years, 3 months ago

    Hi and thanks for the extensive details and screenshots!

    I believe it will start loading if you change the config parameter in your shortcode above to this (i.e no /wordpress in the link):

    config=”/wp-content/plugins/webrotate-360-product-viewer/360_assets/newproject2/NewProject2.xml”

    PS: there might be an issue with the viewer dimensions when it’s loaded inside a hidden tab like in your example above. Please let us know if so – you can email us directly via support at webrotate360 dot com.

    Thread Starter gladiatusphilip019

    (@gladiatusphilip019)

    10 years, 3 months ago

    Hi webrotate

    That seemed to fix it. Thanks!

    I just found a little bug i guess. I use a responsive theme, therefor i’ve set the width to 100%. It shows up really small in the beginning, but if i change the window size it gets 100%… Really weird.

    Take a look at it on: [Link redacted] (Tab: 360 – 100% bug!)

    Thread Starter gladiatusphilip019

    (@gladiatusphilip019)

    10 years, 3 months ago

    Forgot to paste the code:

    [wr360embed name=”sampleshoe” width=”100%” height=”500px” config=”/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml”]

    Plugin Author webrotate360

    (@webrotate360)

    10 years, 3 months ago

    Yep, that’s exactly what I mentioned in my previous post, i.e that there might be an issue with the viewer dimensions when it’s loaded inside a hidden tab.

    But looks like you have moved the tab to be visible upfront so it all works fine now as expected as far as I can see in your link.

    PS: more details on the issue with loading our 3D product viewer on a hidden tab (or any other hidden element) and available solutions are discussed in this post on our forum:

    https://www.360-product-views.com/forum/viewtopic.php?f=8&t=507

    Thread Starter gladiatusphilip019

    (@gladiatusphilip019)

    10 years, 3 months ago

    Yeah sorry i guess i must have posted that a little to quicky.

    I am glad it works now. Thank you for your help 🙂

    I do have one last question. If you take a look at the page you will see that it doesn’t load the pictures in full screen, which is weird since the .xml file links to them.

    Screenshot: http://i.imgur.com/05TOmS9.png

    Do you have any idea what might be causing this problem?

    Plugin Author webrotate360

    (@webrotate360)

    10 years, 3 months ago

    No problem at all 🙂

    Full-screen feature is currently only available in our PRO version of the core product. There should be some info & links on the main plugin page with references to pro:

    https://wordpress.org/plugins/webrotate-360-product-viewer/

    PS: you can hide the full-screen button in SpotEditor or in xml.

    Thread Starter gladiatusphilip019

    (@gladiatusphilip019)

    10 years, 3 months ago

    Thanks a lot!

    I will buy the product if my webshop ever becomes successful 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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