• Resolved Dave Loodts

    (@davelo)


    Hi, when customers choose for ideal; they get a message: select your banc.
    That’s in the description of the payment methode.
    But when there’s description; there’s no dropdown of bancs to select from.

    But when we remove the description, the dropdown is back.
    So, i guess there’s a bug around that.

Viewing 6 replies - 1 through 6 (of 6 total)
  • i am dealing with the same issue!

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    In the iDEAL gateway settings, can you please try to uncheck the box Show iDEAL banks dropdown and save, then recheck it and save again?
    Thanks!
    This should make the dropdown appear again – with its description.

    Kind regards,
    Niklas

    Thread Starter Dave Loodts

    (@davelo)

    Yes, that did the trick! Thanks!

    Question: if we leave the “Show iDEAL banks dropdown” unchecked; i guess the selection of banks will happen on the Mollie platform. Is that right?

    Cause that seems like a better UX-solution; dropdowns on mobile are not so ux-good; certainly compared with the bank-list on Mollie.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @davelo,

    Correct, you can disable the dropdown on your site if you want the bank selector on the Mollie site. It’s up to you how you present this to your customers, but payments work either way.
    This checkbox did not work properly in the past, and the fix we released with the latest update revealed a wrong setting state on some sites, resulting in this behavior with the dropdown disappearing sometimes. But we are addressing issues like this for the future.

    Kind regards,
    Niklas

    it worked like a charm thank you!!

    Same issue here; would be nice to get this plugin updated…

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Ideal – select your bank’ is closed to new replies.