Hi there
Upon getting the pro version, please upload it to your WordPress site, and activate it.
Once activated, you will see all the theme options for the pro version, which are different than the free one. The pro version has many features that the free one doesn’t have, such as color customization, testimonials section, woocommerce support, ajax contact form, removing theme branding, slider customization and so on…
The video for Ares Pro is also a good resource because it shows you how to install the pro version and activate it. If you are saying it’s exactly the same, please make sure you have correctly installed and activated the pro version by following the instructions in the video.
We don’t have phone support, it’s just by opening tickets. Tell us what you need help with so we can help.
thanks
It HAS BEEN ACTIVATED.
I dont need ecommerce, color customization, or any of the things you mention.
The fonts are not changing. It looks great in the dashboard but the published site is awful. The Fonts and things look great on the dashboard but the PUBLISHED version is not like the dashboard.
I have a video on my home page that needs to be put in the middle of the site and not over to the left.
I need something that will allow an easier customization of where things go on this site.
Its all been done already. The activation and all.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
@smartcat, I was expecting you to provide a private support method that your customers can use. If you are not already aware, you are not allowed to support your commercial products here.
@mich08212 could you please email us directly at support@smartcat.ca so we can continue with this ticket ? please send a quick email with a link to your site so we can take a look at the issues and resolve them.
@andrew yes we have a private support method on the site for both free and commercial plugins. Sometimes tickets come here and we answer them as they come. the user will contact the email address and take it from there.
JUst so you know. This is NOT for a customer. This is for myself.
I will gladly send a support ticket to the email address you have given.
I’m not sure how your going to get to the back end of the site to see the difference in what I’m talking about.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
JUst so you know. This is NOT for a customer. This is for myself.
And now I’m confused. Earlier you wrote:
I just purchased the Ares Pro
You are a customer of Smartcat, right?
Hi Jan,
yes she’s one of our customers, she’s already in contact with us by email and we’re working together on resolving the issue.
The text on the site has been updated to ensure users will contact us directly rather than come to the wordpress.org forums for pro version support.
If you are using one of our free themes or plugins, please visit the wordpress.org forum page associated with that product to get support.
If you have purchased one of our pro products, and you want support, please fill out this form below. Alternatively you can support: support at smartcat.ca
Please provide details as to the nature of the issue or question. Select the product category from the list, and provide any relevant information such as the URL that we can observe the error if applicable. This will ensure that our support staff will be able to answer your questions efficiently
Thank you for your time and insight. Much appreciated! 🙂
