I lose admin panel

Viewing 5 replies - 1 through 5 (of 5 total)
  • James Osborne

    (@jamesosborne)

    5 years, 9 months ago

    @asmolyakov Do you have JetPack installed on your site? If so check this previous support topic. Upgrading to the latest version of JetPack should resolve this issue.

    If you don’t have JetPack installed can you share your Site Health information and we can investigate further.

    Thread Starter asmolyakov

    (@asmolyakov)

    5 years, 9 months ago

    I did not set up JetPack.
    The problem has appeared after tuning of AMP plugin


    ### wp-core ###

    version: 5.4.2
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 1
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/rockford/carpet-cleaning-rockford.com
    wordpress_size: loading…
    uploads_path: /home/rockford/carpet-cleaning-rockford.com/wp-content/uploads
    uploads_size: loading…
    themes_path: /home/rockford/carpet-cleaning-rockford.com/wp-content/themes
    themes_size: loading…
    plugins_path: /home/rockford/carpet-cleaning-rockford.com/wp-content/plugins
    plugins_size: loading…
    database_size: loading…
    total_size: loading…

    ### wp-active-theme ###

    name: Astra (astra)
    version: 2.4.4 (latest version: 2.4.5)
    author: Brainstorm Force
    author_website: https://wpastra.com/about/
    parent_theme: none
    theme_features: astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, widgets, menus
    theme_path: /home/rockford/carpet-cleaning-rockford.com/wp-content/themes/astra

    ### wp-themes-inactive (3) ###

    Twenty Nineteen: version: 1.5, author: the WordPress team (latest version: 1.6)
    Twenty Seventeen: version: 2.3, author: the WordPress team
    Twenty Twenty: version: 1.2, author: the WordPress team (latest version: 1.4)

    ### wp-plugins-active (3) ###

    All In One SEO Pack: version: 3.5.2, author: All in One SEO Team
    Thrive Architect: version: 2.5.5, author: Thrive Themes
    WP SEO Structured Data Schema: version: 2.6.13, author: WPSEMPlugins

    ### wp-plugins-inactive (1) ###

    AMP: version: 1.5.3, author: AMP Project Contributors

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1802
    imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-05-12 https://imagemagick.org
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 188 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 37500
    imagick::RESOURCETYPE_MAP: 188 GB
    imagick::RESOURCETYPE_MEMORY: 94 GB
    imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25

    ### wp-server ###

    server_architecture: Linux 3.10.0-962.3.2.lve1.5.24.8.el7.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 7.3.19 64bit
    php_sapi: litespeed
    max_input_variables: 10000
    time_limit: 30
    memory_limit: 256M
    max_input_time: -1
    upload_max_size: 192M
    php_post_max_size: 192M
    curl_version: 7.62.0 OpenSSL/1.0.2k
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 10.2.32-MariaDB
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/rockford/carpet-cleaning-rockford.com/wp-content
    WP_PLUGIN_DIR: /home/rockford/carpet-cleaning-rockford.com/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable`

    `

    James Osborne

    (@jamesosborne)

    5 years, 9 months ago

    @asmolyakov Thanks for providing an update. Providing you have your “Show Toolbar when viewing site” option toggled on can you try and create a new admin user and login with that user? Please inform me if you’re able to view the admin toolbar with that admin user account.

    Thread Starter asmolyakov

    (@asmolyakov)

    5 years, 9 months ago

    Yes. It works.

    I have created new admin user and logined with that new admin user. And bar had appeared.

    Thanks for help.

    Why first admin user became broken?

    James Osborne

    (@jamesosborne)

    5 years, 9 months ago

    @asmolyakov I can’t be sure, I don’t recall coming across this issue previously.

    As you shouldn’t have to create a new admin user maybe it’s worthwhile trying to deselecting the toolbar option and saving, before undoing that change using your main admin account.

    Let me know if that works for you.

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