What plugin are you using to construct that, or is that part of your theme?
Or, did you just manually enter that into the page content? (I see a mail guard script active, so it appears to be a plugin or theme feature.)
Note: I am not the creator of this site, nor am I able to contact them. I am also not familiar with creating a website, so do/will not understand the language used; e.g. “coding” or “plugin” etc.
You are correct in your assumption; I manually entered the new email address. I contacted our hosting company(?) InMotion Hosting with hopes they could resolve it, and they suggested I contact WordPress Support, as their investigation indicated the hyphen was the problem and that it had to do with how WordPress is setup.
Is there someway this can be changed to accept the hyphenated email address? An explanation for the layperson???
Well, it’s not a problem with WordPress, because with WordPress you’d just be using plain HTML, unless you’re using something else to inject the email address.
If you’re using just HTML, switch to the Page’s Text editor tab (not the Visual one) and enter this where you want the email address:
Email: <a href="mailto:physio-osteo@mail.com">physio-osteo@mail.comosteo@mail.com</a>
I did as you suggested (entered the information you gave under the “Text” tab) and this was the result when I selected the “Visual” tab:
physio-osteo@mail.comosteo@mail.com.
The email address on our website “Contact” remain unchanged.
Oh, ha, see above, huge typo. 🙂
Try this:
Email: <a href="mailto:physio-osteo@mail.com">physio-osteo@mail.com</a>
Somewhat okay …
On our webpage contacts, the email address is listed correctly, however, when the mouse hovers, only part of the email address is highlighted. It is as if there are two email addresses. Puzzled.
I’m seeing this in the HTML:
<a href="mailto:physio-<script>MailGuard('osteo','mail.com')</script>">physio-<script>MailGuard('osteo','mail.com')</script></a>
<a href="mailto:osteo@mail.com">osteo@mail.com</a>
That’s a lot of not-right. 🙂
Try this for the whole section:
175 Bloor Street East <span style="font-size: 8pt;">(south-east corner of Bloor & Church)</span>
<br>
Main Floor, North Tower<br>Toronto, Ontario M4W3R8
<br>
Phone & Fax : (416) 966-8978
<br>
Email: <a href="mailto:physio-osteo@mail.com">physio-osteo@mail.com</a>
Hi James – I copied your info (from 175 to a> ) and replaced the existing text with what you gave me. I updated the change and exited the Admin profile. I waited 5 minutes – just in case – and check the website. The email address is still split.
Don’t know where you are located, but is it possible to get this done via phone – I can give you the Admin access for you to see if something else can be done. ?????
No, I don’t offer phone support, but if you want to work direct with someone, please try http://jobs.wordpress.net/ or http://directory.codepoet.com/ and do not accept any hire offers posted to these forums.
The problem appears to be whatever javascript is transforming the email address. It could be a plugin, a theme feature, or maybe even something added by as reverse-proxy like Cloudflare if you use such a thing.
Try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, try switching to the Twenty Fifteen theme to rule-out a theme-specific issue (theme functions can interfere like plugins).
James – Thank you for your help and information. But I do not know anything about deactivating plugins and am not comfortable to change the theme – don’t know enough about this to do so. If you don’t mind, I would like to continue with you. Would you be able to direct me, regarding deactivating the plugins or changing the theme?
Plugins can be deactivated from the Plugins section of the blog’s Dashboard, and you can switch to an available new theme or install a new one at Appearance -> Themes in the blog’s Dashboard.
https://codex.wordpress.org/Managing_Plugins
https://codex.wordpress.org/Using_Themes
