• Resolved padcreative

    (@padcreative)


    Hi there

    We’re having a problem with the Hummingbird plugin. When the plugin is activated it doesn’t forward http:// to https://

    ie. if you visit http://www.hellofego.com it does not forward to https://www.hellofego.com

    I’ve identified this plugin to be causing the issue. If I disable it, the forwarding works fine.

    ps. We have both site urls in general settings set to https://

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @padcreative

    This doesn’t seem like a Hummingbird issue as it doesn’t change any redirections that happen.

    Did you manage to identify which module exactly is causing that?

    Also, can you please perform a complete conflict test, so we’re sure that Hummingbird is the cause of that?
    First, create a new backup in case you lose any settings during the test and have to restore to a previous working state.
    Then deactivate all plugins and MU-plugins apart from Hummingbird, activate a default theme like TwentyNineteen, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

    Warm regards,
    Dimitris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @padcreative

    There’s been a while since we’ve heard back from you so I mark this topic as resolved. Feel free to post any updates here or create a new topic and we’ll be glad to continue troubleshooting. 🙂

    Thank you,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)

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