HTML automatic responses

  • alexbj

    (@alexbj)


    6 years, 2 months ago

    I have a problem with automatic responses to the registry and I would like to see if you can help me.

    I want to include a logo in the body of the email at the beginning. Through “add object” I include the logo. But when receiving the email, the logo gives error. The logo does not appear unless the html code of img.

    I have selected the option to allow HTML.

    How should I include it to make it appear correct in the shipment?

    Thank you very much in advance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 2 months ago

    Hi,

    But when receiving the email, the logo gives error. The logo does not appear unless the html code of img.

    Can you provide more information regarding the above comment. Can you also provide a screen capture if you can.

    Thank you

    Thread Starter alexbj

    (@alexbj)

    6 years, 2 months ago

    Hi

    The problem is that in the automatic response emails for once the registration is completed, the included logo is not displayed correctly. I only know the html code but the image is not displayed correctly.

    I attached url where you can see the configuration and the error, as I receive the email.

    http://www.marketingactivities.es/divergente/error-email.png

    Thank you

    Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 2 months ago

    Hi, I saw the image but I really need to view the actual HTML code you are using. This would help us a lot.

    Can you click on the HTML tab in the editor and copy and paste the code here.

    Thank you

    Thread Starter alexbj

    (@alexbj)

    6 years, 2 months ago

    Hi,

    I copied the html code here

    logo-divergente

    ¡Hola {first_name} {last_name} !

    Hemos recibido tu solicitud de registro con éxito. En breve nos pondremos en contacto para confirmarte el estado de tu registro y la activación de tu cuenta de acceso a la Comunidad Divergente.

    You can see it also in this url
    http://www.marketingactivities.es/divergente/html.PNG

    Thanks a lot

    Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 2 months ago

    Hi, I have submitted a message to the developers to investigate further your issue.

    Thank you

    Plugin Author wp.insider

    (@wpinsider-1)

    6 years, 2 months ago

    You maybe using the form builder addon. That addon will need an update for it to work with the HTML email option that was recently added to the core plugin.

    If you are using the form builder addon then please submit a request using the following form:
    https://simple-membership-plugin.com/premium-addon-support/

Viewing 6 replies - 1 through 6 (of 6 total)

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