lisa
(@contentiskey)
looks like a possible theme problem.
what is the most recent change you made?
Thread Starter
fcamba
(@franciscamba)
hi lisa – actually none; we rarely tinker with the site (unless adding products) but nothing really developer related; do you have suggestions on how we can restore to the previous layout?
lisa
(@contentiskey)
do you have a backup copy of your files and database?
do you have a backup copy of the activated theme?
Thread Starter
fcamba
(@franciscamba)
*not sure about files & database backup… if we do; where would these typically be stored?
*also not sure theme backup…
are these located somewhere specifically on the wordpress dashboard?
lisa
(@contentiskey)
To find out where your files are stored, contact webhosting support team. (?godaddy?)
The folder with the theme would be in the directory WP-Content in your webhosting cPanel area.
If a backup tool (plugin) is installed — then the storage area would depend on the tool in use
If the hosting company is creating backups — then contact the webhosting support team