Thread Starter
DaveCS
(@davecs)
Hi, thank you for getting back to me so quickly.
However, I don’t know if the solution above is for my problem. The graphs show up on the page, their windows are movable and I can zoom in and out. However they show pageviews of 0 for all days, starting at January. I checked a few days ago and the reports/graphs were functioning normally. I have turned off adblock, but it didn’t seem to change it. I’ve updated my plugins and wordpress to no avail.
The Currently Online window says: “no data to display”. On the Site Analysis tab, all windows also say: “no data to display”. It seems that my traffic history stopped recording on the 5th of January, just after 7am MST.
Hi,
do you have access to your MySQL error log? Could you check that the table schema matches the one described here?
https://slimstat.freshdesk.com/support/solutions/articles/5000650210-what-is-the-table-schema-used-to-store-all-the-information-
Thanks,
Camu
Also, could you please post your site URL so that I can run a few tests?
Thanks,
Camu
Thread Starter
DaveCS
(@davecs)
Hi, I’ve tried to look up how to access MySQL error log and find these tables, but I’m at a loss. I have no idea. Do you have a doc on how to find them?
(On WordPress) I did go to Plugins > Slimstat > Edit but didn’t find it there. Website is hosted by Bluehost. Do I need to contact them?
Best I could turn up in the meantime was this error, found in Slimstat > Settings > Maintenance:
[01-12-16 06:20 pm] 215 Error: Unknown column ‘content_type’ in ‘field list’
My website is http://www.cydoniansignal.com
Hi,
apparently you updated the plugin from a QUITE old version. Usually the upgrade script takes care of updating the table, but for simplicity sake, we removed old update routines from our code (as mentioned in our Installation section). You will need to reconcile the structure you have with the current one described in our docs. Contact us if you need help with this. Send us a screenshot from phpMyAdmin at
http://support.wp-slimstat.com/
Thanks,
Camu
Thread Starter
DaveCS
(@davecs)
Hello again,
Unfortunately, I don’t *think* have access to my personal api. I never started one and bluehost takes care of hosting. I’ve been fairly hands-off with this site and I’m not too technical.
At this time, I believe I only have access to the plugin editor. If you have any docs on modifying that I’d gladly delve into them.
Hi,
you will need to issue a few ALTER TABLE sql commands:
http://dev.mysql.com/doc/refman/5.7/en/alter-table.html
We offer paid support for this kind of issues, if needed.
Best,
Camu
Thread Starter
DaveCS
(@davecs)
Hey Camu,
Thank you for all the reverence sources. Sorry to ask again, but do you have a link to the paid support form? You all have been helpful and responsive so I’m not averse to sending a few bucks your way.
If on the off-chance that such support isn’t an option for me (though I don’t see why it wouldn’t), would a potential fix for this be to delete the plugin then reinstall the latest version? I realize that this would probably wipe previous years’ data, but I’m wondering if still is a potential last-ditch fix.
Thanks again for your time.
Regards,
Dave.
Dave, there is no need to lose all your records. We are more than happy to help you. It will only take a few minutes to manually update the table structure. Contact us at
http://support.wp-slimstat.com/
and we’ll get your db back in business!
Camu
