Hi,
We need to have a closer look at the described issue.
Please contact our support team using the following email address support@10web.io
Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks, have a nice day!
Same problem here!! It’s driving me CRAZY! I will spend hours uploading photos, putting them in a gallery and then watch as they fade away over a couple weeks. Then, I have to go back and try to figure out a way to upload them again.
Not doing anything different or adding any plugins! The site will be working fine and then it will just spin like the previous poster is experiencing. Something is wrong here and we need a fix.
Hi,
Please note that this issue will be corrected in our upcoming version.
Please contact our support team using the following email address support@10web.io . We will fix it on your website as soon as possible.
Also, mention the URL of this forum topic in your message.
Thanks, have a nice day!
Hello,
I did everything you asked and they finally contacted me today. They asked for admin access and I gave it to them. Now, my gallery’s are all not working correctly and pictures are disappearing again. This is way to much trouble. Can you please refund me for the cost of the plugin. This is all to much and to slow to be resolved.
Anthony
Dear Anthony,
We are sorry for the inconvenience you have faced.
Please note that our customer care specialist has replied to you by Email. Could you please check it?
Also, please note that in the WordPress.org forum we are replying to the free product related question only.
Thank you!
Have a nice day!
