Some help would be appreciated.
We have a wordpress.org website with the Fundify theme.
We have also installed user role editor plugin.
When someone with the “Author Role” tries to upload a picture or a media,
the upload window show an error message (picture 1)
there are the capabilities of the author in our database (wp-options):
s:6:”Author”;s:12:”capabilities”;a:10:{s:12:”delete_posts”;b:1;s:22:”delete_published_posts”;b:1;s:10:”edit_posts”;b:1;s:20:”edit_published_posts”;b:1;s:7:”level_0″;b:1;s:7:”level_1″;b:1;s:7:”level_2″;b:1;s:13:”publish_posts”;b:1;s:4:”read”;b:1;s:12:”upload_files”;
As you can see the Author have the permission to upload files.
Can you explain me how to fix this problem ASAP?
You can also see here our System info:
Multisite: No
SITE_URL: https://crowdmunch.com
HOME_URL: https://crowdmunch.com
EDD Version: 1.9.8
Upgraded From: None
WordPress Version: 3.8.1
Permalink Structure: /%postname%/
Active Theme: Fundify 1.7.1
Test Mode Enabled: No
Ajax Enabled: Yes
Guest Checkout Enabled: No
Symlinks Enabled: No
Platform: Apple
Browser Name: Chrome
Browser Version: 33.0.1750.152
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_9_2) AppleWebKit/537.3
6 (KHTML, like Gecko) Chrome/33.
0.1750.152 Safari/537.36
PHP Version: 5.3.28
MySQL Version: 5.5.33-31.1
Web Server Info: Apache
ACTIVE PLUGINS:
Acurax Social Media Widget: 1.3.3
Buy Now for Stripe: 1.1.4
Crowdfunding by Astoundify: 1.8.1
Disable Admin Bar and ToolBar: 2013.0615.0936
Easy Digital Downloads: 1.9.8
Easy Digital Downloads – Record Test Payments: 0.1
Easy Digital Downloads – Stripe Payment Gateway: 1.7.2
Facebook Button: 2.29
Google Analytics: 1.0.5
Jetpack by WordPress.com: 2.9.2
MailChimp for WordPress Lite: 1.5.8
Nav Menu Roles: 1.4.1
Peter’s Login Redirect: 2.7.2
Shareaholic | share buttons, analytics, related content: 7.4.0.2
Simplr User Registration Form Plus: 2.2.6
SP FAQ: 2.1
Ultimate Coming Soon Page: 1.10.1
User Role Editor: 4.11
WordPress HTTPS: 3.3.6
WordPress SEO: 1.5.2.6
WP Clone by WP Academy: 2.1.6
WP Super Cache: 1.4
### End System Info ###
Thanks in advance for your time and consideration,
regards.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
You know your theme’s author is here: http://themeforest.net/user/Astoundify ?
Thanks Andrew, obviously I’ve already contacted him, but I was not yet responded, I wanted to know if there was someone that can give me a hand, rather than telling me things I already know…
I am having the exact same issue! My site has been running for months and I have been loading pictures every day and now it has this error message and I have no idea how to fix it? HELP PLEASE!
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
@kisrael14, please talk to your theme’s vendors, we don’t support your theme.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Alternatively use a theme we support: http://wordpress.org/themes/
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
However, if you have yet to determine whether this is a theme issue you need to go down the route of deactivating all your plugins and switching to the default Twenty Fourteen/ Thirteen theme to explore this. This is a fundamental debugging process that mostly exposes the issue, as it is considered a default installation does not have your issues.
If still that doesn’t help try asking your hosting providers for access to your website’s error logs, and view them at the time the issue occurs. Then paste here the error message.
rather than telling me things I already know…
We’re not psychic, unless you tell us what you already know we won’t know not to tell you.
