Please check up if you entered the correct FTP username and password that your host provided.
I’m thinking that is good…I can login into my server just fine from my FTP they are the same correct?
Site hosted…dev.reliableprotection.net/
same username and password right?
thank you for helping
Resolved the problem?
If so, please mark it as resolved.
no it’s not resolved…it’s still giving me the same response failed to connect.
Can you copy and paste the error message or show a screen shot of it so that I can understand what went wrong. What FTP client (like Filezilla) are you using? Is it secured FTP?
it is Filezilla…
Failed to connect to FTP Server 69.89.11.16:21
Please collect the following info fro your host:
1. Host name (usually it is your domain)
2. Protocol
3. Encryption
4. Logon type
5. Port (usually 21, can be others)
Enter these in Site Manager of FileZilla and save.
After this try to login.
Once I have that info where do I find in FileZilla to put all that info?
On the top left hand corner click on File. The first item there is Site Manager. Click on that and post the info and click save.
