Forminator- undefined error

  • Resolved wpneedsupport

    (@wpneedsupport)


    7 months, 2 weeks ago

    Hi,

    We created a registration form via forminator plugin (tried once by duplicating an old form and once as a fresh new form) and registrations are showing in linked google sheet, registrant is getting confirmation email. Essentially all on our end is working well and appears to be processing the registrations but the person registering is getting an error message. “An error occured when processing the form. Please try again (undefined). Please advise.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    7 months, 2 weeks ago

    Hi @wpneedsupport,

    Sorry to know that you are experiencing this issue.

    I checked the registration form submission on the mentioned page and was able to replicate the issue. However, I wasn’t able to observe any errors in the browser console that would help to identify the root cause.

    Can you please share an export of the form using Google Drive or Pastebin.com so that we can investigate the issue further?

    I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    Looking forward to hearing back from you and helping you resolve the issue as soon as possible.

    Best Regards,
    Nebu John

    Thread Starter wpneedsupport

    (@wpneedsupport)

    7 months, 1 week ago

    https://docs.google.com/document/d/1yCcR-sExa4huriNbYziLMi4IF64Cu_HNMUNR3pq2iyk/edit?usp=sharing

    I’m not sure this is the info you need. I followed the directions but after getting the code the directions stopped and didn’t say how to link to Google Drive. Thank you for your help!

    Kris – WPMU DEV Support

    (@wpmudevsupport13)

    7 months, 1 week ago

    Hi @wpneedsupport

    Thank you for the form. I made a test on my lab site and Form works well as it should. It seems that the issue exists only on your site. I reviewed console errors on your site once more, and I was able to notice that the response from the server, when sending a form, points to a database error and SQL syntax.

    I pinged our Forminator Team to review this. We will post an update here as soon as more information is available.

    Kind Regards,
    Kris

    Kris – WPMU DEV Support

    (@wpmudevsupport13)

    7 months, 1 week ago

    Hi again @wpneedsupport

    After consulation with our Forminator Team, can you let us know was there any custom snippet applied, probably any mu-plugin?

    Also, would you please run a conflict test? Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019 and see if it works.

    Before this test, we recommend full site backup or running this test on the staging site.

    Please let us know about the results.

    Kind Regards,
    Kris

    Kris – WPMU DEV Support

    (@wpmudevsupport13)

    6 months, 4 weeks ago

    Hi @wpneedsupport

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Kind Regards,
    Kris

Viewing 5 replies - 1 through 5 (of 5 total)

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