Forminator NOT sending form Data

Hi @adlibb

I hope you are doing well and I am sorry to hear you are having this issue.

To make sure we are on the same page, by not sending data do you mean:

– It isn’t sending the data to email but it is visible on Forminator > Submission
– It is not saving in the Forminator > Submissions either

Best Regards
Patrick Freitas

Hi @adlibb,

Hope this message finds you well, and sorry to hear you are experiencing this issue.

Thanks for the information. As you explained, the form is working since the submissions are being saved, if the emails are not being delivered is not a Forminator issue, since it will only trigger the email function configured in the server.

In such cases, these are a few things you can perform to find out why email is not working or make it work:

– Using a SMTP, will guarantee email deliverability not only for submissions, also, for any other WP transactional emails. Our Branda >> Emails >> SMTP have such feature, in addition, you will need an email account from which the emails will be sent.

– Install a WP Email log plugin, perform a test and see what the logs grab about sending the email.

– Set a different email account at Forminator Pro >> Email Notifications and see if you are able to get the emails on that account.

Let us know the results.

Best regards,
Laura

Hi @adlibb,

Thanks for clarifying the issue.

It seems the body of the Forminator Pro >> Email Notifications is empty, could you take a look at it and see if the tags to attach the form content is set?

Please check if the tags are set correctly https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#form-data

Let us know.

Best regards,
Laura