Hi @jegstudio,
The email service that I use is Gmail.
Would this be problematic?
So the settings should be correct but I still don’t get any emails :\
Thanks
Elys
Hi @jegstudio,
I’m using Gmail. I have set up the SMTP this way: https://sprout-flowers.com/gmail-smtp-not-working/
I did a send a test email from the SMTP plugin and it went through perfectly.
But as far as the form itself, neither the confirmation and notification and the success notice show. Not sure what’s going on π
Thanks in advance!
Elys
Hi @elys ,
Could you send us the site link to contact page?
We need to check and test the contact form.
Hi @jegstudio
Here’s the URL: https://www.freesailingschool.org/contact/reach/
I changed the email to a self-hosted email instead of Gmail.
And the WP SMTP test email works perfectly so we should be good on the SMTP end.
As for the form, I don’t think any of the parts work somehow:
– Success notice on submit
– Confirmation email
– Notification email
Thank you for looking into this.
Elys
Hi @jegstudio
Wondering if you have any updates on what the issues could be?
Thank you!
Elys
Plugin Author
Yoga
(@yogajegstudio)
Hello @elys
I apologize for the late reply.
Iβm representative of the team and will try to answer your question.
Have you already properly setup your form settings and assign the created form?
Please check this article for more detail : https://gutenverse.com/docs/how-to-setup-form-settings/
And may I take a look at your form settings?
You can send a screenshot and blur out the emails if necessary.
Hi @yogajegstudio
Thanks for the set up information!
So I’m realizing that when I’m in the Contact Form inside the template editor, I wasn’t able to select the Form name that I have created. They don’t show up. I only have one form that says “Contact Form”.
Elys
Plugin Author
Yoga
(@yogajegstudio)
Hello @elys
Have you tried typing your form name?
You can search your form name inside the select form option : https://ibb.co/2cgNqTh
It finally works!
Thank you so much for your help @yogajegstudio
Elys
Plugin Author
Yoga
(@yogajegstudio)
You are welcome @elys
I’m glad it finally works. π
May i ask you a favor to leave use a feedback and review of your experience using our plugin?
It will help us a lot to grow and improve our plugin.
Best Regards.