Hi @steviemac,
Thanks for your message.
I’m sorry we weren’t able to make it clear enough for you that the plugin is free to use for 100 credits/month. We explicitly say, in the plugin page, that the plugin is freemium, and also this:
How much it costs?
ShortPixel comes with 100 free credits/month and additional credits can be bought for as little as $4.99 for 5,000 image credits.
Relevant pricing information can be found here.
We’ll be around if you need further assistance.
Best,
the point is I had 12 images on my site, but the plugin said I had something like 167 on my site and so would have to pay to upgrade. I know you have pay for over 100 images, thats fine. The point is I had only 12 images 🙂
Hi there,
When you start the optimization process the system optimizes the original images and also the thumbnails. The thumbnails are not created by our plugin, but by WordPress – we only compress them. The number of thumbnails depends on the theme and plugins you use: ShortPixel Image Optimizer – A credit equals an optimized image?
You can exclude either all thumbnails from compression – we don’t recommend this approach – or exclude particular thumbnail sizes: How can I optimize only certain thumbnail sizes?
Cheers,
