• Hi there, I’m getting the error message “There was an error trying to send your message. Please be sure to check the “I’m not a Robot” box and wait for a green check mark before trying again” even though the form is using recaptcha V3 and there’s no box to check. Here is what I’ve tried so far:

    – Performed all updates on the site and tested form
    – Removed recaptcha and tested, message still showed
    – Installed Flamingo. Tested form, messages are showing as not spam
    – Removed all email addresses in the backend that receive a notification email except mine and tested form

    I just want to note that this isn’t a new form and that it’s been working for a few years now.

    If anyone has any suggestions for me to try, that would be great!

    Thanks so much.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter laurenebc

    (@laurenebc)

    This is the list of plugins used on the site:

    Advanced Custom Fields PRO
    Classic Editor
    Contact Form 7
    Contact Form Submissions
    Controls for Contact Form 7
    Custom Facebook Feed Pro Personal
    Embed Plus for YouTube – Gallery, Channel, Playlist, Live Stream
    Flamingo
    Google Analytics for WordPress by MonsterInsights
    Post Types Order
    Postman SMTP
    Really Simple SSL
    Redirection
    Smash Balloon Instagram Feed
    Smush
    Soil
    W3 Total Cache
    WP Migrate DB Pro
    WP Migrate DB Pro Media Files
    WP-Optimize – Clean, Compress, Cache
    Yoast Duplicate Post
    Yoast SEO

    I believe the theme is a custom built theme.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Classic Editor, Flamingo and Yoast SEO, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

Viewing 3 replies - 1 through 3 (of 3 total)

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