Hi @isgjojo,
There’s a console error in your donation page that says that jQuery is not defined.
Are you not loading jQuery? Can you deactivate the Autoptimized plugin and let us know if that makes a difference?
Hi Rick,
I deactivate the Autoptimized and I still have the same error.
The next step would be to try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/
Let me know if you find a conflict with another plugin or the theme.
Hi Rick,
I tried your suggestion. When I used a different Theme, it’s working. But when I used the current theme installed it throws an issue.
Hi Rick,
Solution:
1. I check the Theme Function Editor and remove all the codes on it, same with logic.js
2. Added them one by one to make sure the donation receipt will be viewed.
3. Remove the code that’s causing the issue.
Fingers crossed. Hopefully it won’t cause any issue, cause it seems like it’s an old code that will not be used because where changing to givewp.
Hey @isgjojo,
Happy to hear that you were able to fix it. We’d love to get a public review about what you think of GiveWP both from a product standpoint as well as how it is to deal with our team. Here are some options:
G2: https://www.g2.com/products/givewp/reviews
WordPress: https://wordpress.org/support/view/plugin-reviews/give
Google: https://g.page/givewp/review?rc
Facebook: https://www.facebook.com/pg/wpgive/reviews/
The reviews help others to decide if it’s worth doing business with us!
Have a great day!
