Hi @danielahura6420
Thank you for reaching out.
As a first step, please try enabling debug mode. There are two different kinds of logs you would need to enable:
1. One found in WooCommerce → Settings → Square.
2. You can find the other one under WooCommerce → Settings → Payments → Square.
Once you enable them, please try to recreate the steps that lead to the error message. Then, go to WooCommerce → Status → Logs and share with us the available Square error logs.
We will be awaiting your response.
Thanks!
Hi Amir,
Thank you for the instruction. Here are the error message logs created for your reference.
square_credit_card-2023-02-09-ee718c8c96161d4128189673eaa6ccc2.log Delete log
square_credit_card-2023-02-09-ee718c8c96161d4128189673eaa6ccc2.log (09/02/2023 at 17:58 GMT+0000)
View
02-09-2023 @ 17:00:47 - 3D Secure Verification Token is missing
02-09-2023 @ 17:13:51 - 3D Secure Verification Token is missing
02-09-2023 @ 17:15:31 - 3D Secure Verification Token is missing
02-09-2023 @ 17:58:35 - 3D Secure Verification Token is missing
The Tokenization is deactivated but we still get this message.
Looking forward to your comment and instruction to resolve the issue.
Best regards,
Daniel M. Aryanifar
Hello,
3D Secure Verification Token is missing
Please note, the 3DS Secure verification is triggered by the bank when a payment occurs – if the customer does not complete the 3DS verification request, the payment will fail, you can get more information here:
https://squareup.com/help/us/en/article/7623-risk-manager-3d-secure-3ds.
For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Don’t forget to share a copy of your site’s System Status, when creating your ticket. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Best.
