Hi @jplerida
Thanks for reaching out!
I understand that you have properly configured shipping zones on your site but are now receiving orders from regions that should be excluded, correct?
This is certainly an unexpected behavior and for us to check this further, please share with us a screenshot of the following items below:
- General Settings (WooCommerce > Settings > General)
- Shipping Settings (WooCommerce > Settings > Shipping)
- Order coming from an excluded shipping zone
If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.
Additionally, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.
If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Thanks!
Sorry for my mistake. You can to select the forbiden areas but you can’t to buy. It is all OK
thank you
Hi @jplerida
You are most welcome and we’re glad that worked! 🙂
Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.
Thanks!
