Error 511 Payment | WordPress.org

Resolved marktheunit
(@marktheunit)

6 years, 11 months ago

Hi there,

At the weekend we had a couple of complaints from customers. They were receiving the following message after purchasing.

‘Your transaction has been successful but there has been a problem connecting back to the merchant’s website. Please contact the merchant and advise them that you received this message.’

We are using Elavon Realex Payments HPP on the site. Any advice on how to amend this?

Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support EtienneP a11n
(@etiennep)

6 years, 10 months ago

Hi there!

If you are using the Global Payments HPP extension from WooCommerce.com, please contact us at WooCommerce.com > My Account > Tickets.

We will be able to help you further there.

If you are using another plugin, I would suggest you reach out to their support for help with this.

Having said that, here are some troubleshooting steps from our extension that should apply to most extensions – https://docs.woocommerce.com/document/woocommerce-global-payments/#section-23

Plugin Support EtienneP a11n
(@etiennep)

6 years, 10 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error 511 Payment’ is closed to new replies.

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elavon

2 replies
2 participants
Last reply from: EtienneP a11n
Last activity: 6 years, 10 months ago
Status: resolved