Plugin Author
Will Brubaker
(@willthewebmechanic)
Automattic Happiness Engineer
Howdy Jack,
Sorry about that 🙁 If you also have the Awesome Surveys CSV exporter installed that is the cause of this. See this: https://wordpress.org/support/topic/important-read-before-update?replies=1
Hi Will
Thanks for getting back..
I haven’t installed the exporter, only the main plugin.
Plugin Author
Will Brubaker
(@willthewebmechanic)
Automattic Happiness Engineer
That’s pretty mysterious then. If you have access to your server’s error log that would help.
If you haven’t you could turn on WP_DEBUG to do that:
* login to your site via FTP
* download the wp-config.php file
* duplicate this file to create a backup (just in case something goes wrong)
* replace this:
define(‘WP_DEBUG’, false);
/* That’s all, stop editing! Happy blogging. */
* with this:
define(‘WP_DEBUG’, true);
/* That’s all, stop editing! Happy blogging. */
* save and re-upload this file to your site.
Then you can log the errors and we can figure out exactly what is going on. You probably won’t want to leave WP_DEBUG enabled for very long – just long enough to log the errors for this issue unless this is on a testing/development server.
I now have Error 200
I also have the below message at the top of my CP:
Notice: Use of undefined constant THEME_NS – assumed ‘THEME_NS’ in /home/sites/diltonmarshpreschool.co.uk/public_html/new/wp-content/themes/house1/functions.php on line 7
Notice: wp_enqueue_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in /home/sites/diltonmarshpreschool.co.uk/public_html/new/wp-includes/functions.php on line 3370
Plugin Author
Will Brubaker
(@willthewebmechanic)
Automattic Happiness Engineer
Hey Jack,
Can you temporarily switch to a default theme such as Twenty Fourteen and see if these problems go away?
Thanks,
It didn’t like that..
I switched to Twenty Fourteen and attempted to create a new survey but got the Error 500 message. I then attempted to switch back to my original theme but got a blank screen with the Error 500 message with no way of switching themes again.
I hit the back button until I got back into my CP and removed the plugin and I am now able to access everything as normal and have switched back to my theme.
I have tried in Chrome and IE just out of curiosity but got the same results in both.
I am now back up and running, minus the plugin.
Plugin Author
Will Brubaker
(@willthewebmechanic)
Automattic Happiness Engineer
Well, that’s a bummer 🙁
If you can get your server error log I’d like to have a look at it – if this is a problem with Awesome Surveys I want to fix it so it doesn’t affect anybody else.
Just out of curiosity, what version of WordPress are you running?
I’m running V4.0.1
How do I get my server error log?
Plugin Author
Will Brubaker
(@willthewebmechanic)
Automattic Happiness Engineer
If it’s not immediately obvious from your hosting account cpanel, you’ll probably have to contact your host for instructions.
Aha!
Having checked the error log I noticed there was a lot of references to Jetpack so I deactivated my Jetpack plugin and was then able to create a new survey with no problems,no error 500 or anything (I didn’t save it however).
I then reactivated my Jetpack plugin and attempted to create a new survey, staight away I received the error 500 message.
