Hi,
Abandoned cart plugin lite version captures abandoned cart of logged-in user not for guest user (non logged-in user). Cart is declared as the abandoned once set time for setting “Cart abandoned cut-off time” is reached, and same cart is displayed as the abandoned under the “Abandoned Orders” tab of our plugin.
Can you please let me know that from which type of user you are trying to abandoned the cart?
For logged-in users, carts are tracked from the time when they add the first product to the cart.
Our plugin sends automatic reminder emails to the users who have abandoned their carts. You can setup email templates in the Email Templates tab, you can create as many as you wish. Please note that emails for only the active email templates are sent.
Please let me know if you have any further queries.
Regards,
Dhara Kothari
