Hello,
Thank you for reaching out, and for bringing this to our attention — I understand how disruptive it can be when files are attached despite the setting being configured otherwise. Unexpected file attachments truly can cause problems, especially with larger file sizes.
We’ve tested this on our end, and when the Attachments option is set to None, the files are not included as attachments. Based on that, what you’re experiencing is not the expected behavior and is likely caused by something overriding the default handling. To help isolate the issue, could you please try the following:
- Double-check the notification settings
- Go to Forminator → Forms → Edit → Email Notifications
- Confirm that the correct notification has Attachments set to None (see the attached image at https://ibb.co/jvV0QH0x)
- Make sure the respective parameter of the “File Upload” field is added in the Email Template to attach the file’s link
- Test with only one notification enabled
- Temporarily disable other email notifications to ensure another notification isn’t sending the attachments
- Check for conflicts
- Temporarily switch to a default theme (e.g., Twenty Twenty-*)
- Deactivate other plugins except Forminator
- Then run a test submission
- SMTP / email service
- If you’re using an SMTP plugin or external email service, try sending a test with it temporarily disabled, as some services may alter how attachments are handled
If the issue still persists after these steps, please share the following so we can investigate further:
- A screenshot of your Email Notification settings
- Confirmation of whether the attachment appears in all notifications or just a specific one
- Your “Forminator Forms” plugin version and WordPress version
We’ll be happy to take a deeper look and get this resolved for you as quickly as possible.
Best regards,
Mina Emad
Hello @webeedoo
Hope you’re doing well today!
How can I change it to the links again? The files have too bug sizes and couse problems with emails,
In order to change the image previews to image links, you will need to navigate to the Forminator Form >> Edit >> Settings >> scroll to the “Email Image Options” setting and switch it to “Image Link” as shown in the screenshot from my lab environment here https://monosnap.ai/file/RylCSLGEYx6O586izMi9RRzY72YrUB
You can refer to your guide here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#email-image-options
Kind Regards,
Saurabh