Duplicated orders

  • Resolved igorj232

    (@igorj232)


    5 years, 6 months ago

    Hi there,

    I’m working on my clients website, and recently client had issue with customers orders. He claims that once customers purchased the product, their order is duplicated and charged few times. I double checked everything I know, but couldn’t find solution or source of issue. I did test with product price 0, product price 0.5 and with Stripe test API key, but when I access to WooCommerce order history there is multiple orders, and every customer claims they didn’t repeat the process, but my test didn’t result with multiple orders.

    This is screenshots from WooCommerce order history:
    https://prnt.sc/ulrefc
    https://prnt.sc/ulrfq0

    Are you familiar with this, can you please give me instructions what to check or advice? Thank you

    Best regards,
    Igor

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • con

    (@conschneider)

    Engineer

    5 years, 6 months ago

    Hi there,

    Welcome to WooCommerce Support!

    > Are you familiar with this, can you please give me instructions what to check or advice? Thank you

    Duplicated orders pop up from time to time. Not very often though and the reason differs widely.
    If it works ok for you, but customers are having trouble then I would eliminate (really remove and delete) all caching. Caching usually skips logged in users, which would explain why you cannot reproduce.

    Kind regards,

    con

    (@conschneider)

    Engineer

    5 years, 6 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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