Dup-installer error

  • Resolved casepro

    (@casepro)


    3 years, 6 months ago

    Hi,

    I browsed the FAQ for a solution but came up empty.

    The error after trying to launch the installer on a new domain:
    “[ERROR] This archive is not properly formatted and does not contain a dup-installer directory. Please make sure you are attempting to install the original archive and not one that has been reconstructed.”

    Also, for some reason, the .zip file is/displays bigger when I drag it into my server files. It is 1.3GB in my local drive but displays as 2.07GB on my server.

    I have successfully duplicated a database multiple times, but I haven’t come upon this error before. Have I missed something in the FAQ section or is this something new?

    Thanks in advance!

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  • Cory Lamle

    (@corylamleorg)

    3 years, 6 months ago

    Hey @casepro

    Thanks for the feedback! It sounds like you may have a corrupted archive file, if you can rebuild a new package that might be the quickest solution. There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

    – How to fix general installer UI & bootstrap/archive issues?
    – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-installer-050-q

    See Issue A, there might be some items there that help

    If you would like to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this forum thread when submitting the ticket.

    Hope this helps~

Viewing 1 replies (of 1 total)

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